Terms & Conditions

Formation of Contract
Provision of Information
Ordering Goods
Pricing
Payment
Availability
Delivery Information
Our Lifetime Guarantee
Manufacturers Tolerance
Mattress and Bed Base Guarantees
Refunds, right to cancel and returns
Intellectual Property
Availability of the site
Links and third party websites
Liability
Force majeure
Governing Law
Entire Agreement
Privacy Policy

It is important that you read these terms & conditions carefully because your order and use of this site are subject to them.

Wrought Iron and Brass Bed Company is a trading name of Iron and Brass Bed Company Limited (IBBC), a company registered in England and Wales under company number 11595601, with its registered office at Marsh Farm, Church Road, Wolferton, Sandringham Estate PE31 6HB.

These Terms and Conditions apply to all users of this website, including those who browse without making a purchase. By using this website, you agree to these terms, which come into effect on your first visit. IBBC reserves the right to amend these Terms and Conditions at any time. Changes will be posted on the website. If you place an order via our website, phone, or showroom, you are deemed to have accepted these terms in full.

Formation of the contract

A binding contract for the sale of goods will only be formed once you receive an order confirmation from IBBC detailing your purchase. This website is intended for personal, non-commercial use. IBBC only accepts orders for UK delivery addresses. For non-UK addresses, separate arrangements must be made via direct communication.

Provision of Information

To place an order, you must provide accurate personal information, including your name, address, and contact details. This data will be used in accordance with our Privacy Policy and will not be shared with third parties without your consent.

Ordering goods

IBBC reserves the right to accept or reject orders at its sole discretion. If an order appears to be for commercial resale without our prior agreement, we may cancel it and seek compensation for misuse. Product descriptions and imagery are for guidance only. Colour, finish and material variations may occur. We reserve the right to alter specifications or substitute products in the event of availability issues.

Pricing

All prices are in pounds sterling and include VAT. Prices exclude delivery charges unless otherwise stated. We reserve the right to change prices and promotions at any time. If an error in pricing is identified, we will notify you and offer the option to proceed at the correct price or cancel the order.

In accordance with the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015, we are committed to ensuring all pricing information provided is clear, accurate, and not misleading. If a genuine pricing error has occurred, we will contact you promptly and give you the opportunity to either proceed with the order at the correct price or cancel it. We are under no obligation to honour pricing mistakes that are obvious and unmistakable.

Payment

Due to the bespoke nature of our products, full payment is required at the time of order. We accept all major credit and debit cards for online, phone, and in-store purchases. All payments must be successfully processed before your order is confirmed and production begins.

By placing an order, you confirm that the payment method used belongs to you or that you have been authorised by the owner of the card to use it. We use secure third-party payment gateways to ensure your card details are processed safely and in compliance with current financial regulations.

IBBC does not accept cheque payments, or cash on delivery for retail orders. Trade accounts and bulk orders may be eligible for alternative payment arrangements by prior agreement. Please note that IBBC will not dispatch any items or commence fabrication on bespoke orders until full cleared payment has been received.

In the unlikely event of a payment dispute or chargeback, IBBC reserves the right to suspend or cancel any outstanding orders until the issue is resolved. Legal action may be taken to recover funds or products where appropriate.

Availability

IBBC endeavours to keep stock information as accurate as possible. However, as many of our products are made to order, availability may be subject to change without prior notice. In accordance with the Consumer Rights Act 2015, if an item you order is no longer available or cannot be delivered within a reasonable timeframe, we will inform you as soon as possible and offer you the option to:

Wait for the item to become available,
Select an alternative product of equal value, or
Cancel the order and receive a full refund.

If a product becomes unavailable after your order has been accepted, you will not be charged for the unavailable item. Any refund due will be processed promptly and within 14 days. Bespoke items may be subject to longer lead times due to the sourcing of materials or production schedules. Lead times are provided in good faith but may be extended due to factors outside of our control. Customers will be notified of any expected delays.

Delivery

Delivery charges vary based on postcode and the delivery destination. Once your order is ready, we will contact you to arrange a delivery date and time window. While we strive to meet estimated delivery dates, these are indicative only and are not guaranteed. IBBC will not be held liable for delays due to courier issues, customs, extreme weather, supply chain disruptions, or any other circumstances beyond our control.

All deliveries require a signature upon receipt. You are responsible for ensuring someone is available to receive and sign for the delivery. If no one is available, re-delivery may be scheduled at an additional cost.

Please inspect your goods on delivery. If there is any visible damage to the packaging or goods, this must be noted on the delivery receipt, and IBBC should be notified within 48 hours with supporting photographs. Failure to report delivery-related damage within this timeframe may affect your ability to claim for replacement or repair.

Deliveries to remote areas, the Highlands and Islands, Northern Ireland, and international destinations may incur extended delivery times and additional charges. Customers are responsible for any applicable customs duties, taxes, or import fees for deliveries outside the UK.

If you have specific delivery requirements, please let us know at the time of ordering. We will do our best to accommodate these but cannot guarantee changes once dispatch arrangements are confirmed.

Lifetime Guarantee

To demonstrate our commitment to exceptional quality, IBBC offers a lifetime guarantee on all bed frames purchased directly from us, an appointed stockist and delivered by our team or appointed courier. This guarantee covers defects in materials or craftsmanship that become apparent during normal domestic use.

If a fault arises due to poor workmanship or defective materials, we will, at our discretion, repair or replace the item free of charge. This guarantee is valid for one replacement per bed frame only. Normal wear and tear, damage resulting from misuse, or failure to follow care instructions are not covered under this policy.

To activate the guarantee, the original purchaser must register the bed frame within 48 hours of delivery and confirm that it has been received in perfect condition. Failure to register will invalidate the guarantee.

To make a claim, please submit a written request by email or recorded post within seven days of the issue becoming apparent. Your claim must include the original proof of purchase (invoice or sales receipt) and photographic evidence of the defect.

This guarantee does not cover slats, bed bases, mattresses, bedding, or the natural tarnishing of brass. Additionally, if a bed frame is used in a hospitality or commercial setting without prior notification or purchase through our trade programme, the guarantee will be void.

IBBC reserves the right to refuse repair or replacement if the product is found to be in an unhygienic or unsanitary condition. If the bed frame model has been discontinued or cannot be repaired, we may offer a suitable alternative of equivalent value.

Guarantee coverage begins from the date of delivery and is conditional on the provision of a signed delivery note. If a signed delivery note is not supplied, the guarantee will be rendered void.

This lifetime guarantee operates in accordance with and in addition to your statutory rights under the Consumer Rights Act 2015 and other applicable English laws. It does not affect or replace those legal protections.

Manufacturers Tolerance

Due to the handmade nature of our products, a tolerance of up to 2.5cm on bed frames and up to 4cm on mattresses applies.

Mattress and Bed Base Guarantees

These items are covered by the manufacturer’s guarantee against defects. Items must be inspected on delivery and issues reported within 48 hours with supporting images. Misuse or non-compliance with care instructions will void the guarantee.

Right to cancel, returns and refunds

Under the Consumer Contracts Regulations 2013, you have the statutory right to cancel a standard, non-bespoke order within 14 calendar days from the day after you receive your goods. This is your cooling-off period and applies only to non-customised, non-bespoke items.

To exercise your right to cancel, you must notify IBBC in writing via email or post within this period. You are responsible for returning the goods at your own cost and ensuring that they are returned in an unused, undamaged, and resalable condition. We recommend using a tracked and insured service for your return.

Once your return is received and inspected, we will process your refund within 14 days, excluding any original delivery charges. Refunds will be made to the original method of payment.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Consumer Rights Act 2015, bespoke or tailor-made items are exempt from the standard cancellation rights. This includes any bed frame, mattress, or accessory made to order, finished in a bespoke colour or design, or feature a bespoke alteration of modification. In such cases, should you wish to return the item, a maximum of 50% refund may be offered, as the item cannot be resold at full value.

Please note the following return exclusions:

Mattresses, bed bases, and bedding that have been unsealed or used cannot be returned due to hygiene regulations under the Consumer Rights Act 2015.
Clearance and end-of-line items are sold as seen and are non-returnable and non-refundable unless faulty.

If your product is faulty or not as described, you have a legal right to reject the product within 30 days of receipt under the Consumer Rights Act 2015 and receive a full refund. After this period, you may be entitled to a repair or replacement, depending on the fault’s circumstances and nature.

If IBBC determines a returned item has been misused or is not in a resaleable condition, we reserve the right to reduce the refund amount accordingly or reject the return entirely.

Your statutory rights are not affected by this policy.

Intellectual Property

All website and brochure content is protected by intellectual property laws. You may use the website for personal, non-commercial use only. No material may be reproduced or used for commercial purposes without prior written consent.

Availability of the site

While we aim for 24/7 site availability, service may be interrupted for maintenance or updates.

Links and third party websites

IBBC accepts no responsibility for the content of external websites linked from this site.

Liability

Our liability is limited to the purchase price of the goods. We are not liable for indirect or consequential loss. These terms do not limit your statutory rights under the Consumer Rights Act 2015.

Force majeure

IBBC is not liable for delays or failures caused by circumstances beyond our control.

Governing law

These terms shall be governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Entire agreement

These Terms and Conditions constitute the entire agreement between IBBC and the customer. No verbal statements or emails shall vary the terms unless confirmed in writing by a director of IBBC.

Privacy Policy

Personal data is collected and processed in accordance with our Privacy Policy and UK Data Protection legislation. Cookies may be used to enhance your website experience. You can adjust cookie settings in your browser.

These Terms and Conditions were last updated on 22nd March 2025 in accordance with UK governing law.