Frequently Asked Questions…..
Soon we shall be launching something very new and very exciting…… PLUS our website shall see a little revamp, including some Frequently asked Questions…… so here is a little preview!!
What guarantee will come with my bed?
The quality and durability of our beds, is something we have pride ourselves on since day one. All our beds are made here in Norfolk, England, meaning we don’t have to skimp on the good stuff, making them super tough and built to last a lifetime.
If for some reason you feel there is a fault with your bed, then please get in touch with us on 01485 542516. Where one of our team, shall be able to assist you further and will be happy to refund, repair and replace your item depending on the fault.
Do your beds squeak?
Only if you have a mouse!!
No our beds don’t squeak… Majority of our beds are welded together, which means there are no parts to make a squeak. However, some of our beds do require a little bolting inside, which may at times creak!
I’ve noticed your beds only have 4 legs, compared to others available on the high street, that have 5 legs. Why is this?
Don’t worry! Our beds are designed to be slightly legless!!
As our beds are built to last a lifetime, we put all our effort into quality, strength and durability, that’s why we don’t require a 5th leg.
What are finials and what are my options?
Finials are a fancy term, for the nice bit that sits on top of the legs!! We offer a selection of finials depending on your chosen style, which can be changed at a later date, to give your bed a new look!
What are side rails and what are they for?
These are rails that go down the side of your bed, which support our “Chunky Slats” or bed base of your choice and your mattress sits on top of.
What is the base on your beds and does it cost extra?
We only want your chin to hit the floor, at the quality and charm of our beds!!
That’s why all our beds come with a pine-slatted base as standard, or as we like to refer to them as “Chunky Slats”. With an impressive 5” girth and 1” depth, you won’t be disappointed!!
However, if you’re after a little more height or an extra bounce at bedtime, then we do offer bed base alternatives, that can be added at an additional cost!
What is the distance from the floor, to the bottom of your beds?
The gap can between the floor and the side rail is 13”, this is standard on all our beds!
This gap can also be measured in the following;
A small beagle
A small suitcase on its side
Or one adult after a heavy night!
Can I make bespoke alterations to a standard bed?
As all our beds are hand made to order in Norfolk, England, we can offer a variety of bespoke changes. We’ll do everything we can, but all bespoke changes will add to the cost and delivery time – please feel free to give us a call, to speak about your potential bespoke alterations.
No matter how small the reason, just send it back to us!!
As long as you call us within 7 days after delivery, we can offer an alternative or discuss the return and refund options with you. But if you have had a bespoke alteration made, we sadly can’t accept this bed back or offer any refund.
Mattress and Bed Base Questions…
Do you make your mattresses and bed bases yourself?
Sadly we don’t!!
But they are made by another, family company in Yorkshire, who we have worked along side for many years.
Is there anywhere local to me, I can try your mattresses or bed bases?
When it comes to our mattresses and bed bases, we are very much like seafood… Shellfish!! Sadly the only place to try them out is in our showroom. However, we are happy to discuss our range of mattresses and bed bases with you, just simply drop us a call.
What happens if I don’t like my mattress or bed base after delivery?
Sadly due to restrictions our end, we can only accept a mattress back if it is still within the bag and hasn’t been slept on! But if you are unhappy, please drop us a call, where we can discuss your situation.
Delivery and Service Questions…
Will the deliverymen put the bed together?
If your bed is from our Horsemoor range, then of course we shall assemble it for you. And don’t worry! We will also take all the packaging with us! But if your bed is from our Norfolk range, as assembly can easily be added on at an additional cost. All we ask is, that the room and access is clear of any obstacles or obstructions.
Yes we do! However a third party company handles this. If you would like to discuss, having one of our beds shipped to you, please get in touch and we shall be happy to assists
Do you deliver at the weekend?
Sadly at this time we don’t deliver at the weekends. Our main delivery days are Thursday and Friday, but we shall e-mail you 2 weeks before, just to let you know, when to have the kettle on ready!!
Do you have a brochure?
Currently we don’t do brochures, as we try to keep it green, by keeping on screen.
Where can I see your beds and try your mattresses?
At this time we only have one showroom, which is located on the Sandringham Estate, in North Norfolk. But if you are coming to visit, let us know and we shall make sure to have the kettle on! And also be stocked up with cake and biscuits!