Frequently Asked Questions – Your Guide to Custom Handmade Iron Beds
We understand that choosing the perfect bed takes time — especially when it comes to handmade iron beds, customised to suit your space, comfort, and style. That’s why we’ve compiled this detailed Frequently Asked Questions section, based on what our customers ask most. Whether you’re curious about iron bed delivery, design options, customisation, or warranty terms, this page is your guide to everything you need to know before buying one of our custom iron beds.
Frequently Asked Questions. Bed Questions
Whether you’re wondering about the durability of our handmade metal beds or how to choose the right mattress, we’ve got all the Frequently Asked Questions guide you need to make the best choice for your home and comfort.
We hope these Frequently Asked Questions help to clear up any questions you might have. If you still have inquiries or want further clarification, feel free to contact us at 01485 542516. We are here to make your shopping experience as easy as possible.
Frequently Asked Questions. We will always try and deliver your bed as soon as possible, however as a rough guide our lead times are;
Iron Beds – up to 6 weeks
Brass Beds – up to 8 weeks
Nickel Beds – up to 10 weeks
Copper Beds – up to 10 weeks
If you are on a tight turnaround or need your bed sooner than indicated. Please call our showroom on 01485 542516 and we shall see what we can do.
*turnaround time is from the date of confirming your order via e-mail.
No, our beds don’t squeak… The majority of our beds are welded together, which means there are no parts to make a squeak. However, some of our beds do require a little bolting inside, which may at times creak!
Just let us know via e-mail or give us a call on 01485 542516. With the size and style you like, then we will calculate the cost.
Don’t worry! Our beds are designed to be slightly legless!!
As our beds are built to last a lifetime, we put all our effort into quality, strength and durability, that’s why we don’t require a 5th leg.
Finials are a fancy term, for the nice bit that sits on top of the legs!! We offer a selection of finials depending on your chosen style, which can be changed at a later date, to give your bed a new look!
We only want your chin to hit the floor, at the quality and charm of our beds!!
That’s why all our beds come with a pine-slatted base as standard, or as we like to refer to them as “Chunky Slats”. With a width of 5” girth and a depth just shy of 1″ you won’t be disappointed!!
However, if you’re after a little more height or an extra bounce at bedtime, then we do offer bed base alternatives, that can be added at an additional cost!
The distance between the floor and the side rail is 13”. This is standard on all our beds, however can be altered if you wish. If you would like to discuss alterations, to the height of your side rails. Please call our showroom on 01485 542516.
You can indeed and a rough rule of thumb, is £85 per change.
As all our beds are handmade to order in Norfolk, England, we can offer a variety of bespoke changes. We’ll do everything we can, but all bespoke changes will add to the cost and delivery time – please feel free to give us a call, to speak about your potential bespoke alterations.
No matter how small the reason, we are there for you.
As long as you call us within 7 days after delivery, we can offer an alternative or discuss the return and refund options with you. But if you have had a bespoke alteration made, we sadly can’t accept this bed back or offer any refund.
Frequently Asked Questions. Mattress & Bed Base Questions
Our mattresses are made exclusively for us by a small family company in Yorkshire, who we’ve worked closely with since we started nearly 20 years ago. Upholstered with natural fibres and some covered by a 30-year manufacturer’s guarantee, our mattresses echo our company values – unparalleled craftsmanship handcrafted for longevity.
Discover our range of Wrought Iron and Brass Bed Co. Mattresses.
Our showroom is the only place to try our exclusive range of bed bases and mattresses. We have a select number of B&Bs and boutique hotels around the UK that feature our beds and mattresses- if you fancy a weekend away, let us know, and we can point you in the right direction.
Unfortunately, due to health restrictions and our commitment to reducing the national requirement of items to landfill, we do not accept mattresses back once slept on.
However, we offer a comforting promise for those who visit our showroom. If you visit our showroom and purchase your mattress with the guidance of our sleep experts, we’ll re-spring it for you if you feel it needs to be more comfortable.
For more details, call our showroom team on 01485 542516 or visit our showroom.
Our exclusive range of mattresses and bed bases is covered by a manufacturer’s warranty of five to thirty years- depending on the style and model.
For more details on our warranties, please call our showroom on 01485 542516 and remember- all our bed frames come with a lifetime guarantee.
Frequently Asked Questions. Delivery & Service Questions
For most of our range, assembly is included free of charge, and our delivery team will assemble your bed on the same day as delivery.
For beds where assembly is not included as standard, this service can be added for £50 at the time of order or up to seven days before delivery.
Assembly is included free of charge on all our Brass Beds and Nickel Beds.
Our delivery charges vary depending on where you are in the country.
A rough guide is as follows:
Free Delivery: PE30 – PE38
£50 Delivery Charge: PE1 – PE29, CB, IP, CO, CM
£75 Delivery Charge: London, CT, TN, ME, SS, BN, RH, GU, PO, SO, GU, RG, HP, LU, SG, SN, OX, MK, GL, NN, WR, CV, LE, NG, LN, B, DY, WV, WS, DE, NG, TF, ST, CW, SK, S, DN, HU, WA, M, HD, WF, YO, L, BL, OL, HX, LS, PR, BB, BD, HG
£95 Delivery Charge: Wales, Scotland (excluding IV and KW), TR, PL, EX, TQ, DT, BH, SP, BA, TA, BS, LA, DL, TS, SR, DH, CA, NE
£110 Delivery Charge: IV, KW
£395 Delivery Charge: Isle of Wight
For international orders, please call our showroom team on 01485 542516.
Sadly at this time, we don’t deliver at the weekends. But we shall e-mail you within 2 weeks of your provisional week of delivery and let you know when to pop the kettle on.
Yes, we do! However, a third-party company handles this. If you would like to discuss, having one of our beds shipped to you, please get in touch and we shall be happy to assist.
Please Note: Export order lead times vary from our standard turnaround times and your delivery date is only estimated and may differ. Lifetime Guarantee void on beds which are not delivered by our delivery team.
Yes, we do. Delivery to the Isle of Wight is £195.
Lead time for the Isle of Wight may vary from our standard turnaround time and will be confirmed either by email or telephone once we have received your order. Or please feel free to call our showroom on 01485 542516 and we can give you a rough indication.
No worries, we can store your bed for free! And when you are ready, let us know with at least 3 weeks warning.
Frequently Asked Questions. Payment Methods
We accept all major credit cards including American Express.
As your bed is custom-made by you, we ask for full payment at the time of order. A 50% deposit option is available via our showroom and is available on orders over £2,000, excluding bespoke items and orders with bespoke amendments.
Your balance shall be required 7 working days before delivery. If for any reason, the balance is still outstanding 7 days before delivery, we will not be able to commence with your delivery.
Frequently Asked Questions. General Questions
No sadly not. To keep our carbon footprint and paper consumption to a minimum, we try and go digital as much as we can.
At this time we only have one showroom, which is located in the small Norfolk town of Swaffham. But if you are coming to visit, let us know and we shall make sure to have the kettle on! And also be stocked up with cake and biscuits!
We sure do! We have delivered beds all over the world including Australia, Japan, the USA, and Peru… And our beds travel well.
For more details, please email showroom@wroughtironandbrassbed.co.uk with your address and details, so we can get a quote for you.
Still Have Questions About Our Handmade Iron Beds?
We hope this FAQ has helped answer your questions about our wrought iron beds, bed delivery, and customisation services. If you’re still unsure about a detail — whether it’s about lead times, mattress options, or our UK-wide delivery — our team is happy to help. Simply get in touch, or visit one of our showrooms to experience the quality of our handmade iron beds in person.
Browse our full collection or contact us to learn more about your future custom metal bed, made to last for generations.