Coronavirus (COVID-19) – Information for our customers

Over the past few months, life has been very different for our family company and we’d like to say a HUGE thank you to everyone, for their patience, support and understanding. So, it brings us great pleasure in announcing… our new showroom shall be opening on August 15th!

As a first- and second-generation family company, the health and safety of our customers, team members and extended family is our number one priority. We’ve spent time carefully planning the opening of our showroom and commencement of our “white glove” delivery service.

Working our way into the new norm, we’re taking a multi-layered approach to our enhanced health and safety measures, ensuring were can remain “business as normal”

We will continually adjust operations and health and safety measures as the situation evolves, inline with advice from the British government. Should you have any questions or concerns, please feel free to contact us on 01485 540679 and we’ll be more than happy to help.

Enhanced Health and Safety Measure

Visiting our Showroom – Opens August 15th

When our showroom opens, a layered approach to health and safety measures will be implemented throughout. Including physical distancing, required wearing of face coverings, enhanced cleaning measures and sanitising stations positioned prior to entry and with-inside our showroom.

We’ve also taken the deliberate approach, to operate our showroom by appointment only. Not only does this ensure physical distancing and the safety of all who visit, but also allows use to give you our undivided attention. Giving you a personalised customer experience, helping guide you through the journey of building your new bedtime retreat.

Appointments are available Tuesday to Saturday, for a duration of 2 hours and can be booked by calling us on 01485 540679. We do ask that no more than 5 people (maximum 2 adults and 3 children) from the same family, attend at any onetime and sadly dogs are no longer allowed within our showroom.

Our delivery and assembly service

We’re delighted to announce, the return of our “white glove” delivery service is back. Where delivery to a room of your choice comes as standard, even if you do not have assembly included.

We’ve implemented a few additional health and safety measures. Including physical distancing, limited contact to one person per household, required wearing of face coverings*, enhanced cleaning measures and sanitising measures prior to and leaving each individual household. Plus, a contactless signing for your delivery. 

Not only will we confirm your delivery date within you, within two weeks of your confirmed date. We shall also call within 24 hours of your delivery, to advise of your two hour time window and to complete a quick health and safety questionnaire. Ensuring our delivery team are entering a safe environment. Plus, allowing you to make preparations, for the arrival of your new hand crafted iron bed.

We appreciate the uncertainty visiting somewhere new, or allowing our delivery team into your home may cause.  So, if you have any questions about our enhanced safety measures and the steps we are taking to keep you safe. Please feel free to call us on 01485 540679 and we’ll do our best to rest them for you.

FAQ’s

Visiting our Showroom

Our new showroom will be opening on August 15th.

Appointments will be available Tuesday to Saturday and based on a 2 hour time slot. You can book your appointment by calling us on 01485 540679.

Appointments will be available Tuesday to Saturday and based on a 2 hour time slot. You can make a booking by calling us on 01485 540679.

Appointments need to be booked at least 24 hours in advance.

Bookings can be made by calling us on 01485 540679

Our appointments are based on a duration of 2 hours.

You can arrive at anytime within this 2 hour window, however we ask to you leave prior to the end of your time slot. So that we can clean and prepare for the arrival of the next appointment.

Yes you do, unless you’re exempt from wearing one.

However, face masks may be removed when eating and drinking, as a welcome snack will be provided on arrival. We just ask that you remain seated / stationary and within the kitchen.

Yes. We’ve taken extra enhanced safety measures, to allow you to try out our wide range of mattresses comfortably.

Although our showroom is temporarily closed. We can now accept orders over the phone and via our website.

If you have any questions about our beds and other products, or would like to place an order over the phone. Please feel free to call us on 01485 540679, during our normal opening times.

Sadly not.

There is a small grass area adjacent to our showroom and shaded parking spaces are available at all times of the day.

We ask that no more than 5 people (maximum 2 adults and 3 children), from the same household attend each appointment.

Yes we do.

From August 15th you’ll be able to book a virtual consultation, which shall be facilitated using zoom and for a duration of 40 minutes.

Our delivery and assembly service

Our workshop is currently working to our standard lead-time. These can be found on each bedsteads home page, under the tab “product specification”.

*We are currently experience extended lead-times on select Hypnos and Vispring mattresses.

We’re currently running a full delivery service, to all parts of mainland Britain.

For areas which are under enhanced / tightened lockdown measures, our delivery service will be altered accordingly and inline with government advice. We will discuss this with you, should your delivery be affected by this.

Once you have confirmed your order summary, we shall provide you with an estimated week of delivery and contact you within two weeks prior with a confirmed date. Naturally there will be a few uncertainties ahead, which mean we may have to change your delivery date and we appreciate your understanding of this. Any changes will be notified as soon as possible.

Yes, our delivery team will call you within 30 minutes of their arrival.

We shall also call you within 24 hours of your delivery, to advise of your two hour time window. Plus,

  • to complete a health and safety questionnaire
  • to complete our delivery procedure briefing with you

Yes, we are and have taken a multi-layer approach to our enhanced healthy and safety measures. Including physical distancing, limited contact to one person per household, required wearing of face coverings, enhanced cleaning and sanitising measures prior to and leaving each individual household. Plus, a contactless signing for your delivery. 

Yes, of course.

If you can let us know in advance, we shall make our delivery team aware.

You will still be required to wear face protection (unless exempt) and stick to physical distancing measures.

Yes, you can. Please make sure your transportation vehicle, is large enough for the items ordered.

Please note: Our lifetime guarantee only applies to beds, which have been delivered directly by ourselves. 

No.

To ensure the safety of our delivery, customers and extended family members. If you or any member of your household are showing any COVID-19 symptoms or are self isolating, we shall rescheduled your delivery for at least 14 days time.

We ask for your full disclosure and honesty when speaking with us.

No.

To ensure the safety of our delivery, customers and extended family members. If you or any member of your household are showing any COVID-19 symptoms or are self isolating, we shall rescheduled your delivery for at least 14 days time.

We ask for your full disclosure and honesty when speaking with us.

Doing our bit help during lockdown

Working closely with Norfolk County Council and local independent food retailers, during the lockdown period. Our delivery team have ensured essential food items, have been delivered to key distribution centres, making their  way to the most vulnerable members of our community. With over 1,000 essential food packages delivered, our fantastic delivery team are set to keep offering the service, after we have re-commenced our customer deliveries.

Supporting our local NHS trust

We’ve been completely humbled, by the response of gratitude from our local NHS trust. Offering the services of our delivery team, we’re working closely with our local NHS trust, ensuring they receive the logistical support they need.

Supporting local businesses

When we heard of the logistical issues, local independent food retailers were having; we picked up the phone and offered our support. Ensuring those who are vulnerable and isolating alone, were still able to enjoy fresh produce from local businesses.

#clapforourcarers

From front doors steps to lounge windows, with hands to saucepans and wooden spoons. Like most of the country at 8pm on a Thursday, we’ve been showing our gratitude towards the NHS and other key workers as part of #clapforourcarers.