Terms & Conditions
Formation of Contract
Provision of Information
Refunds, right to cancel and returns
Availability of the site
Links and third party websites
Conditions of Use
It is important that you read these terms & conditions carefully because your order and use of this site is subject to them.
Access and use of the website is provided by The Wrought Iron & Brass Bed Co. Ltd (hereinafter referred to as WIBB) and is subject to the following terms and conditions.
These terms and conditions apply to all users of the site including casual browsers.
The use of this site constitutes your acceptance of these terms and conditions, which take effect on the date at which you first use the site. The WIBB reserves the right to change these terms and conditions at any time by updating this.
Formation of the contract
No contract will subsist between you and WIBB for the sale by it to you of any product unless and until you have received confirmation of your order in the form of a receipt confirming details of your order. Once the receipt has been received, there will be a legally binding contract between us.
This site is available only for your personal, non-commercial use.
The products referred to on this site are available in the UK only. WIBB will not process orders for delivery to non-UK addresses.
Provision of Information
You agree to provide true, accurate and complete information about yourself whenever you order any items from us.
All orders placed are subject to our acceptance of the order. WIBB reserves the right to refuse orders.
The information contained in the site and brochure may contain technical inaccuracies or typographical errors and WIBB shall not be liable for any inaccuracies or errors. The reproduction of products is as accurate as photographic and printing processes permit and WIBB cannot accept responsibility for variances in colour and style. Every effort will be made to ensure that the reproduction is of the highest quality.
WIBB reserve the right to alter the specification of products as necessary and offer an equivalent or better product in the event of stock anomalies. We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.
We reserve the right to amend any prices without any prior notice and to end any promotions at any time. We reserve the right to add or withdraw any item at any time. All prices are stated in pounds sterling. Prices are inclusive of VAT but exclusive of delivery charges.
Whilst it is our intention to keep our brochure and website up to date and error free, it is the case that, on occasion, pricing errors may occur. In the event that you order an item and the price published was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. You may then either cancel your order or confirm your order at the correct price. Prices online may differ from those in our stores.
We endeavour to indicate if an item is unavailable for any reason. In the event that you order an item, which we subsequently discover is unavailable, we will contact you and let you know when we anticipate that the item will become available. You can then decide whether to continue with your order, cancel your order (in which case we will refund any monies paid by you), or place an order for an alternative item.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
You will be notified of this when you place your order. All items are subject to availability. When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them. Deliveries throughout mainland Britain will be charged at a standard rate of £50, except in areas of Cumbria, Northumberland, Devon, Cornwall, Scotland and Wales, which are subject to a charge of £95.
Delivery prices to the Isle of Wight, Isle of Man, Scottish Islands and International addresses will be confirmed either by email or telephone once we have received your order. All air or sea freight costs will be passed on to the customer.
We endeavour to deliver all orders within (28-42 days Iron Beds) – (42-56 days Brass and Nickel Beds). However, on occasion delivery may take longer.
Shortly after you place your order, you will receive a confirmation by email or post of your order together with your personal details. Please check this very carefully.
We will contact you by telephone to arrange delivery of your furniture. You will be given an estimated time allocation for the delivery of your furniture.
You may be required to sign for your furniture when it is delivered.
If for any reason you have a query regarding the delivery of your order, please call our Customer Services Helpline on 01485 542516 or email email@example.com
Please remember to include your Customer Number (if known), your full name and postcode when corresponding by email.
Right to cancel, returns and refunds
If, for any reason you are unhappy with the item(s) you have ordered you have the right to cancel. (Except where the item could be deemed as bespoke, non standard or has had a chargeable colour finish). In the event that you cancel an order before the items have been despatched to you, we will give you a full refund of any monies paid within ten days of receipt of notification from you that you wish to cancel your order.
In the event that you cancel an order within seven days of the items having been despatched to you, we will refund the value of the items to you within ten days of the item returning to us, in an unused re-saleable condition.
The content of the brochure and website is protected by copyright, trademarks, database and other intellectual property rights.
You may retrieve and display the content of the www.wroughtironandbrassbed.co.uk, store such content in electronic form on or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content of the on the WIBB Brochure or web site without written permission from WIBB. No licence is granted to you in these Terms and Conditions to use any trade mark of WIBB. All bespoke designs remain the property of the Wrought Iron and Brass Bed Co.
Availability of the site
Although WIBB aims to offer you the best service possible, we make no promise that the services at the www.wroughtironandbrassbed.co.uk site will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to Customer Services (see contact details) and we will attempt to correct the fault as soon as we reasonably can.
Your access to the WIBB site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.
Links and third party websites
Links within this website may lead to other websites. Such links are for information purposes only and WIBB assumes no responsibility for the contents of these websites.
Furthermore, the inclusion of any links to other such websites does not mean that WIBB endorses or otherwise approves any information or material contained in those sites, WIBB is neither responsible nor liable for your use of other websites which you may access via links within this site. Links to this website may not be included in any other website without the prior written permission of WIBB.
This is as follows: –
a) If the goods WIBB delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, WIBB shall have no liability to you unless you notify WIBB in writing at WIBB contact address of the problem within 10 working days of the delivery of goods in question.
b) If you notify a problem to WIBB under this condition, WIBB only obligation will be, at its option:- to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way WIBB chooses.
c) WIBB will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to WIBB under this condition and WIBB shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (b) above.
d) Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit WIBB liability to you for any death or personal injury resulting from its negligence. Nothing in this agreement is intended to limit any rights you may have as a consumer under any applicable law that may not be legally excluded.
If any term, condition, or provision of these Terms and Conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.
WIBB will not be liable to you in the event that it is prevented by circumstances beyond its control from delivering any product which you have ordered or for any damaged or defective goods.
All names, logos, trademarks and titles used in this site are trademarks or trade names of their respective holder.
Any contract between us will be interpreted, construed and interpreted in all respects in accordance with the laws of England and any dispute in relation to such contract shall be subject to the exclusive jurisdiction of the English Courts.
These Terms and Conditions, together with the current WIBB brochure and website prices, delivery details and WIBB contact details, set out the whole of our agreement relating to the supply of the goods to you by WIBB.
These Terms and Conditions cannot be varied except in writing signed by a director of WIBB. In particular nothing said by any sales person on behalf of WIBB should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any goods offered for sale by WIBB shall have no liability for any such representation being untrue or misleading.
Conditions of Use
Your use of this site and the information available on this site is subject to the terms and conditions. Please read these carefully before using the site as by using this site you are acknowledging your consent to them.
You agree that you will only use our web site in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations. In particular you agree that you will not use our web site to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our web site. You acknowledge that our web site and any goods that you obtain from our web site are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
We, WIBB, take the issue of your privacy very seriously. Please read this Privacy Statement to see how we will treat any personal information that you provide to us when you use this Site.
To provide you with our services, it is necessary for us to hold and process certain personal information about you. We take reasonable care to keep this information secure and prevent any unauthorised access or unlawful use of it.
The type of information collected, for the purposes of processing your order are:
Your name, Address, Phone number(s), Email Address, Credit/debit card details.
Please note that we do not hold account card, credit card or debit card details on our site.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the WIBB services you can use. We would strongly advise not to email an order to us, as this is not secure and could be intercepted.
The WIBB is committed to protecting your privacy. The information collected from you is used lawfully in accordance with the Data Protection Act 1988.
If you have any queries about this Privacy Statement please contact us. Our full details can be found on our contact page.